Terms of Use

Last Updated: April 17, 2026

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Use ("Terms") govern the use of the DeepSales service ("Service") provided by DeepSales Co., Ltd. ("Company"), and aim to clarify the rights, obligations, responsibilities, and service use conditions and procedures between the Company and its Members.

Article 2 (Definitions)

The terms used in these Terms are defined as follows:

"Service" refers to the DeepSales service providing AI-based IT solutions. The Service consists of individual services including a Free plan and paid plans (Starter, Growth, Enterprise).
"Member" refers to a person who has entered into a service agreement with the Company's consent under these Terms and uses the services provided by the Company.
"Payment" refers to the act of a Member paying the Company a fee to use a paid service.
"ID" refers to the email address or similar identifier set by the Member and approved by the Company for identification and service use.
"Password" refers to the combination of letters and numbers set by the Member to verify identity and protect confidentiality.
"Free Member" refers to a Member using the Free plan.
"Paid Member" refers to a Member using a paid plan (Starter, Growth, or Enterprise).
"User" refers to a person granted service use rights by a Member and who uses the service under the Member's management.
"Content" refers to lead information available to Users who subscribe to a paid DeepSales plan.
"Platform Subscription" is a paid service that allows Members to browse content (lead information, buyer information, etc.) within the DeepSales platform.
"Sales Agent Subscription" is a customized paid service where DeepSales directly connects Members with buyers or potential partners and provides matching opportunities.

Article 3 (Posting and Amendment of Terms)

(1) The Company shall post these Terms before Members use the Service and ensure that Members can easily check the key contents.

(2) The Company may amend these Terms within the scope that does not violate applicable laws (Act on the Regulation of Terms and Conditions, Act on Promotion of Information and Communications Network Utilization, Act on the Development of Cloud Computing and Protection of Users, etc.).

(3) When amending the Terms, the Company shall announce the effective date and reasons at least 7 days in advance via its website (deepsales.com). For changes unfavorable to Members, at least 30 days' prior notice shall be given, and existing Members shall be separately notified via electronic means such as email.

(4) If the Company notifies Members of amendments and states that failure to object before the effective date will be deemed consent, and a Member fails to expressly object, the Member shall be deemed to have consented to the amended Terms.

(5) Agreeing to these Terms means the Member agrees to periodically visit the Service to check for changes. The Company shall not be liable for any damages arising from a Member's failure to be informed of changes.

Article 4 (Rules Outside These Terms and Interpretation)

(1) The Company may establish separate terms and operating policies ("Individual Terms") for each individual service. In case of conflict with these Terms, the Individual Terms shall prevail.

(2) Matters not specified in these Terms shall be governed by separate written agreements, individual terms, and applicable laws including the Act on the Development of Cloud Computing, Telecommunications Business Act, Act on Fair Trade, Act on Promotion of Information and Communications Network Utilization, and Act on Consumer Protection in Electronic Commerce.

(3) Announcements made by the Company through its website's notice board regarding changes to operating policies or new legislation shall also be considered part of the service agreement.

Chapter 2. Use of Service

Article 5 (Formation of Service Agreement)

(1) The service agreement is formed when a prospective Member agrees to these Terms and the Privacy Policy, applies for the service in accordance with prescribed procedures, and the Company approves the application.

(2) The Company's approval is expressed in the manner determined by the Company, and the agreement is formed upon receipt by the applicant. However, the Company may withhold, refuse, or terminate the agreement in the following cases until the relevant cause is resolved:

The applicant did not use their real name or applied using another person's identity
The applicant provided false information or failed to submit required information
The applicant intends to use the service for illegal purposes (including but not limited to distribution of obscene or anti-state materials)
The applicant is a minor under civil law
Approval is impossible due to the applicant's fault or would violate Company policy
The applicant has unpaid service fees or a history of inappropriate service use
The Company lacks capacity or technical ability to provide the service
The applicant reproduces, sells, resells, or re-leases content without the Company's consent
Other cases where approval is deemed significantly inappropriate

(3) If the Company refuses or suspends a service application, it shall in principle notify the applicant of such fact.

Article 6 (Member Account Management)

(1) Members must provide truthful and lawful information when providing information to the Company. Members shall not be protected from disadvantages caused by providing false or illegal information.

(2) Members are responsible for managing their ID and password and must prevent third parties from using them. The Company may require additional identity verification procedures to prevent unauthorized use.

(3) If a Member becomes aware that their ID or password has been stolen or is being used by a third party, they must immediately notify the Company and follow the Company's guidelines.

(4) The Company may restrict the use of an ID if there is a risk of unauthorized disclosure or if the ID may be mistaken for being associated with the Company or its operators.

(5) All responsibility for violations of obligations under this Article rests with the Member.

Article 7 (Provision and Update of Member Information)

(1) Members must provide truthful and lawful information and shall not be protected from disadvantages caused by false or illegal information.

(2) Members may view and modify their information at any time through the management screen provided by the service.

(3) If there are changes to the information provided at registration, Members must promptly update it online or notify the Company through the designated method.

(4) The Company shall not be liable for any disadvantages arising from a Member's failure to notify changes.

Article 9 (Provision and Suspension of Service)

(1) The Company shall in principle provide services from the time it approves the Member's application.

(2) The Company may suspend all or part of the service in the following cases:

When necessary for maintenance, repair, diagnosis, or upgrade of service equipment
When unavoidable due to termination of contracts with affiliates, government orders, or other company circumstances
When normal service use is disrupted due to power outages, equipment failures, traffic surges, or telecommunications service provider outages
When necessary to prevent the spread of accidents within a Member's system
When there are force majeure events such as natural disasters or national emergencies
When necessary due to significant business needs such as division, merger, business transfer, closure, or financial deterioration
When a Member fails to pay the fees specified in Article 15
When caused by replacement or failure of information and communications equipment or communication disruption
Other cases analogous to the above

(3) The Company shall give prior notice or notification to Members for the cases in Paragraph (2). If prior notice is impossible due to unforeseeable or uncontrollable circumstances, notice may be given after the fact.

(5) The Company may change or terminate all or part of the service content based on operational, business, or technical needs. Changes shall be notified 7 days in advance; termination shall be notified 30 days in advance.

Article 10 (Suspension and Termination of Service by the Company)

(1) The Company may suspend a Member's service use without prior notice in the following cases:

When excessive traffic from a Member's computer threatens network disruption
When excessive calls occur in searches suspected of being automated (macro)
When grounds under Article 5, Paragraph (2) arise or are discovered

(2) In the following cases, the Company may set a reasonable period for correction and suspend the contract if uncorrected:

When a Member violates obligations under Article 22 or other obligations under these Terms
When a Member interferes with normal service operations or damages the Company's service or another Member's system
When there is legal basis for suspension, such as a third party claiming rights infringement over data processed by the Member
When a Member violates applicable laws through identity theft, payment fraud, hacking, malware distribution, etc.
When a court, investigative agency, or regulatory body requests service suspension due to the Member's illegal use
Other violations of applicable laws, written contracts, terms, or detailed guidelines

(3) When suspending service, the Company must notify the Member of the reason, suspension period, and appeal procedure via written notice, email, or equivalent method.

(4) Unless the Company acts with intent or gross negligence, it shall not be liable for damages caused by service suspension under this Article.

(5) Service fees may be charged during suspension periods caused by the Member's fault. No fees shall be charged during suspension caused by the Company's fault.

Article 19 (Withdrawal of Subscription and Refund Policy)

(1) (Refund Principle) A 100% refund is available only if there is no service use record within 14 days after a paid payment.

(2) (Acts Deemed as Service Use) The following acts shall be deemed as commencement of service use, restricting withdrawal (refund):

Platform Data Use: Viewing a buyer or company detail page at least once or confirming contact information.
Data Extraction and Storage: Downloading buyer information as CSV/Excel or saving to 'My List', etc.
Sales Agent (Selly) Activation: Creating an AI campaign and clicking 'Start', or AI generating at least one message draft.
Outreach Execution: Actual email has been sent or a scheduled send has been completed.
Advanced Feature Use: Using paid-member-only filtering features or viewing data reports.

(3) (Early Termination of Annual Subscription) Annual subscriptions have long-term discounts applied. Refunds after 14 days are calculated as:

Refund = Payment Amount − (Months Used × Standard Monthly Plan Price) − Payment & Remittance Fees

* Months used are rounded up to the nearest month regardless of actual days used.

(4) (Subscription Changes)

Monthly → Annual: Annual plan takes effect from the next renewal date after the current monthly cycle ends.
Downgrade: Takes effect from the next renewal date after the current cycle ends.

(5) (Refund Specifics by Payment Method)

Domestic Payment (Toss, etc.): Full refund including fees upon cancellation.
International Payment (Stripe, etc.): Processing fees already incurred are non-refundable. For simple change-of-mind refunds, the Company refunds the balance after deducting payment and remittance fees.

Chapter 4. Obligations of the Parties

Article 21 (Obligations of the Company)

(1) The Company shall comply with applicable laws including the Personal Information Protection Act, Act on Development of Cloud Computing, Act on Promotion of Information and Communications Network Utilization, Communications Secrets Protection Act, and Telecommunications Business Act to ensure Members can use the service safely.

(2) The Company's Privacy Policy governs the protection and use of personal information. The Privacy Policy does not apply to external linked sites. The Company shall make its best efforts to prevent leakage of Member data and infringement by third parties.

(3) The Company shall maintain the necessary personnel and systems to properly handle Member complaints and requests for relief. Legitimate complaints shall be processed promptly.

(5) The Company shall take measures to allow Members to easily check their service usage and fees.

Article 22 (Obligations of Members)

(1) Members bear full responsibility for the ownership and management of member information handled through the service. Members have an obligation to protect user personal information in accordance with the Personal Information Protection Act.

(2) When Members process third-party personal information through the service, they must manage and protect such information in compliance with applicable laws, these Terms, and regulations. The Company shall not be liable for information leakage or damages resulting from violations.

(3) Members must comply with obligations under these Terms, written contracts, detailed guidelines, and applicable laws. Members are responsible for supervising Users' compliance. Users' violations are deemed Members' violations.

(10) Members shall not engage in the following acts when using the service:

Registering false information, misusing another Member's ID or password, or performing SMS authentication without authorization
Impersonating others, falsely representing relationships, or impersonating Company, affiliate, or other Members' employees
Modifying information posted by the Company without consent
Distributing false information for financial gain or to cause harm to others
Reproducing, transmitting, or sharing obscene, violent, or otherwise inappropriate content
Infringing on the Company's or third parties' copyrights, trademarks, patents, or other rights, or damaging reputation
Intentionally disrupting service operations or sending spam against recipient's explicit refusal
Copying, modifying, distributing, selling, or lending service software without the Company's consent
Reverse engineering or attempting to extract source code without the Company's consent
Posting or distributing software viruses or malicious code designed to disrupt computer systems
Other illegal or improper acts in violation of applicable laws

Article 23 (Ownership of Rights and Prohibition of Service Resale)

(1) The Company grants Members a limited right to use the service in accordance with these Terms. Members agree not to reproduce, copy, sell, resell, lease, or use content in any unauthorized manner without the Company's prior consent.

(2) All intellectual property rights including copyrights in the service belong to the Company.

Chapter 5. Damages and Liability

Article 24 (Company's Liability for Damages)

(1) The Company bears liability for damages in accordance with this Chapter. However, different damage calculation standards may apply if separately announced on the service website.

(2) Members requesting damages must submit a written claim with reasons, claim amount, calculation basis, and supporting log data by the last day of the month following the month in which the failure occurred.

(4) This Article applies only to paid service Members. The Company is not liable for damages incurred by Members using free services, events, or trials.

(5) The Company's total liability to Members under these Terms is limited to the amount paid by the Member to the Company.

Article 26 (Limitation of Liability)

(1) The Company shall not be liable for damages caused by the following:

Force majeure events such as war, natural disasters, national emergencies, or nationwide network failures
Inevitable circumstances due to telecommunications service providers suspending services
Issues with service-related partners or services provided by other operators
External networks and equipment beyond the Company's control
Pre-announced maintenance, replacement, inspection, or construction (except where caused by the Company's intent or gross negligence)
Service limitations due to pre-announced scheduled maintenance
Service disruptions caused by illegal external intrusion despite the Company's protective measures
Member's use exceeding the scope specified in the service agreement
Use of free services, tests, or pilot service operations
Inaccurate or illegal Member information
Errors in programs installed by Members or unauthorized OS modifications
Service suspension to prevent spread of accidents in a Member's information system
Issues caused by the Member's computer environment or security management negligence
Disputes between Members or between Members and third parties through the service
Other causes not attributable to the Company's intent or negligence

(3) The Company makes no warranties regarding specific matters not specified in these Terms or written contracts within the scope permitted by law, and shall not be liable for indirect, consequential, special, or incidental damages.

Chapter 6. Notices to the Company

Article 27 (Notices)

Members may provide feedback at any time through the Company's customer support email: help@deepsales.com

Chapter 7. Dispute Resolution

Article 28 (Governing Law and Dispute Resolution)

(1) These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.

(2) In case of disputes between the Company and Members, the court having jurisdiction shall be determined in accordance with the Civil Procedure Act.

(3) For Members residing overseas, disputes shall be subject to the jurisdiction of the competent court under the Korean Civil Procedure Act. If a Member has no address, residence, or last known address in Korea (for individuals) or no office, place of business, or address of a business representative in Korea (for corporations), the Seoul Central District Court shall have jurisdiction.

Chapter 8. International Use

Article 29 (Compliance with Overseas Laws)

Members acknowledge the global nature of the Internet and agree to comply with all applicable overseas laws and regulations regarding online conduct and permissible content. In particular, Members agree to comply with all laws regarding the transmission of technical data exported from their country of residence.

Chapter 9. Miscellaneous

Article 30 (Non-Waiver)

If a Member fails to comply with these Terms, the Company's failure to take immediate action shall not constitute a waiver of the Company's rights. If any provision of these Terms is found unenforceable, it shall not affect the validity of the remaining provisions.

[Addendum]

These Terms of Use shall be effective from April 27, 2026. Previously enforced policies are replaced by these Terms.

DeepSales Co., Ltd. | CEO: Jinseong Kim | Email: help@deepsales.com